MailAuth Analyzer Display Improvement Request
We have observed that in some cases, the MailAuth Analyzer displays seemingly contradictory SPF-related messages such as: “SPF Auth Pass” “SPF Record Not Present” “Found Errors: spf : No valid SPF” These mixed results can mislead customers into believing there is an issue with SPF authentication, even when it has actually passed. Email Header Example: From: info@aaa.example.co.jp Return-Path: 0000-1111-2222xxxx@mail.aaa.example.co.jp Authentication-Results: spf=pass (sender IP is 20.xxx.xxx.7) smtp.mailfrom=mail.aaa.example.co.jp; dkim=pass (signature was verified) header.d=aaa.example.co.jp; dkim=pass (signature was verified) header.d=amazonses.com; dmarc=pass action=none header.from=aaa.example.co.jp; compauth=pass reason=100 DNS Configuration: aaa.example.co.jp: No MX record, no SPF record mail.aaa.example.co.jp: Has both MX and SPF records DMARC record is configured for example.co.jp In this scenario, the email is sent from mail.aaa.example.co.jp, but the From domain is set to aaa.example.co.jp. Although both SPF authentication and alignment are successful, the top section of the MailAuth Analyzer displays the following error messages: spf: No valid SPF records found for 'aaa.example.co.jp' spf: Null lookup detected for 'aaa.example.co.jp' include mechanism Additionally, the right-hand panel shows: “DMARC Record: Not Present” “SPF Record: Not Present” According to your support team (ref. Ticket #21863), these errors are based on the evaluation of the MailFrom domain, not the actual SPF result. To avoid customer confusion, we kindly request one of the following improvements: Display the actual SPF result more clearly, or Add a note clarifying that this evaluation is based on the MailFrom domain and may differ from the actual SPF authentication result. We would greatly appreciate your consideration of this enhancement.
