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We would like to request the addition of a scheduling feature for switching subscriptions managed by MSSPs.
Currently, when a customer signs a contract to upgrade from the Plus plan to the Premium plan several months later, we have to manually track the contract due to the lack of an automated scheduling feature.
As we manage a large number of customers, the administrative workload of regularly reviewing contracts increases our operational burden. Additionally, there is a risk of missing a scheduled subscription switch, which could lead to a loss of customer trust.
Implementing this feature would greatly improve the efficiency of contract management, streamline operations, and enhance our service quality for customers. We would appreciate your consideration of this request.